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NEW YORK CITY
  • 55 Fulton Street Market - 55 Fulton Street (South Street Seaport)
  • Elm Health - 56 7th Ave (Greenwich Village)
  • Fulton Stall Market - 207 Front Street (South Street Seaport)
  • Jubilee Marketplace - 447 Broadway (Financial District)
  • Open Kitchen - 123 William Street (Financial District)
  • Westside Marketplace - 99 John Street (Financial District)
  • NASSAU COUNTY
  • Uncle Giuseppes' Marketplace - 364 Port Washington Blvd, Port Washington
  • Uncle Giuseppes' Marketplace - 2330 Hempstead Turnpike, East Meadow
  • Dr. B Well's Naturally - 8 Washington Ave, Plainview NY 11803
  • SUFFOLK COUNTY
  • Cirillo’s IGA Market - 511 Montauk Hwy, Amagansett NY 11930
  • Cornucopia Natural Foods - 39 N Main St, Sayville NY 11782
  • Lombardi’s Market - 1055 Main Street, Holbrook NY 11741
  • Lombardi’s Market @ Love Lane - 170 Love Lane, Mattituck NY 11952
  • Martha Clara Vineyard - 6025 Sound Ave, Riverhead NY 11901
  • Milk Pail - 1346 Montauk Highway, Water Mill NY 11976
  • Pierre’s Market - 2468 Main Street, Bridgehampton NY 11932
  • Roast Coffee & Tea Trading Company - 41 E. Main Street, Patchogue NY 11772
  • Schiavoni’s IGA Market - 48 Main Street, Sag Harbor NY 11963
  • Super Bowls - 153 Main Street, Sayville NY 11782
  • Uncle Giuseppes' Marketplace - 95 Route 111, Smithtown
  • Uncle Giuseppes' Marketplace - 1108 Route 112, Port Jefferson Station
  • Uncle Giuseppes' Marketplace - 37 Hicksville Road, Massapequa
  • All orders are shipped via FedEx.
    We offer a full range of shipping options including Standard Ground Delivery, Three-Day, 2nd Day Air, and Overnight Delivery.
    Our standard shipping method is Ground unless otherwise selected or requested.
    Yes, currently FedEx will ship on Saturday.
    No, a signature is not required but may be requested. Please contact Customer Service at 631-780-6511 to request a signature. There may be an additional charge if a signature is required.
    By utilizing the U.S. Postal Service® (USPS) for final delivery, FedEx SmartPost reaches every U.S. address, including P.O. boxes and military APO, FPO and DPO destinations. You can even use FedEx SmartPost to ship to Alaska, Hawaii and all U.S. territories.
    All orders are currently shipped within 48 hours of processing. We do not process or ship orders on Saturday or Sunday.
    All of our products ship from our facility in Calverton, NY.
    Depending on where the items are being shipped and the shipping option selected the arrival date will vary.
    Yes, if you have provided a valid email address you will receive an email notification from FedEx with your order tracking number.
    After your order has been placed you will receive an email from Ms. Michelle’s confirming your order.
    Absolutely, after you have selected the ship to address and shipping method, you will be given the option to select a Future Ship Date. Your order will be shipped on the date you indicate. Note that the Future Ship Date is the date your order will be shipped, not the date your order will arrive.
    Yes, we will include a gift card with your personalized message when requested. You will have the opportunity to write your gift card during the Check Out process.
    Our products are produced using 100% certified gluten free ingredients. We do not use products, which contain “gluten reducing enzymes” or any other gluten limiting process. If it can contain gluten we DO NOT use it!
    We do not use products, which contain dairy of any kind. If we can’t eat it, we don’t put it in our products!
    Our product nutritional information is located within each item on the shop page. If you have specific or additional questions about the nutritional information or the ingredients listed, please feel free to contact Customer Service at 631-637-1652 or email to customerservice@msmichelles.com
    We work closely with our vendors and suppliers to insure only the freshest, finest, all natural ingredients go into our award-winning baked goods. We do not include any preservatives to ensure that everything we bake tastes as close to homemade as possible. We do not use ingredients produced using biotechnology. Further, our products have been tested by certified, outside laboratories and no GMOs have been identified.
    The shelf life varies by product, where you may store it or the tempeture they may be stored in. Regardless if proper precautions are taken our product can last more then 7 months in the packaging. For freshness and product longevity please feel free to contact Customer Service at 631-637-1652 or email to customerservice@msmichelles.com
    The cookies will stay fresh if they are unopened. After the package has been opened, store the remainder of the cookies in an airtight, sealed container to maintain the fresh chewiness texture.
    No, our products do not need to be refrigerated for freshness or longevity.
    Yes, we recommend that you enjoy your goodies as soon as they arrive, but they can be frozen. When you are ready to serve, thaw at room temperature until proper texture is desired.
    Unfortunately, given the volume of orders we process, we are unable to accommodate substitutions or customized orders at this time.
    Currently, none of our products contain nuts; if they did, it would be indicated. People with severe nut allergies should note that nuts may be present in our manufacturing where the products are made.
    No, at this time we do not make sugar-free or vegan baked goods.
    100% OF THEM – 100% OF THE TIME
    If your order has arrived damaged, or if you are dissatisfied for any reason, please contact Customer Service at 631-637-1652. We believe in 100% customer satisfaction and will work with you to ensure that you are happy with your Ms. Michelle’s purchase.
    Yes, many gourmet retailers carry our cookies. For a list of stores in your area contact Customer Service at 631-637-1652 or email to customerservice@msmichelles.com
    To receive electronic coupons and to be notified of special offers, simply join our mailing list when you log onto the web store at www.msmichelles.com